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Support Managed Services

Create Balance Between IT and Business Objectives

Technology should never act as a barrier. When your core IT infrastructure is supported correctly, you can reduce downtime, increase efficiency, and position yourself for success. 

ProArch does more than fix problems. We form trusted partnerships that optimize your IT infrastructure to boost productivity and enable growth. With our Support Managed Services, you have a team on your side to offload maintenance, monitoring, and user issues so you can focus on what really matters: core business initiatives. 

Get The Leverage You Need to Avoid Downtime

  • Reduce productivity interruptions with SLA-backed issue resolution
  • Fewer budget surprises with predictable IT support expenditures
  • Shape your long-term technology plan with semi-annual IT strategy sessions
  • Manage risk by identifying weak areas or irregularities that require attention
  • Know when your licensing and hardware are up for renewal
  • Have a carrier and vendor advocate on your side

Support Managed Services

Rid your organization of unpredictable maintenance costs and hours spent troubleshooting technical issues. With ProArch’s Support Managed Services, you can offset everyday tasks that consume resource time that would be better used elsewhere.

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User Issue Support and Remediation

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System Monitoring

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Windows Patches

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Move/Add/Changes: Password, Account, Configuration

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Printing Configuration

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Semi-Annual IT Strategy Sessions

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Networking/Firewall: Configuration, Troubleshooting, VPN Support, Firmware Updates

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Monthly Net Health Check Reporting

Have the right team on your side.

  • 98% customer service request satisfaction rating.
  • Work closely with an experienced support team that is comprised of certified professionals in cloud, systems and network troubleshooting and management.
  • Have access to other ProArch experts across our disciplines for remediation of complex issues and future projects.

Have the right team on your side.

  • 98% customer service request satisfaction rating.
  • Work closely with an experienced support team that is comprised of certified professionals in cloud, systems and network troubleshooting and management.
  • Have access to other ProArch experts across our disciplines for remediation of complex issues and future projects.

Testimonials

“Gavin went above and beyond to help. Tested a few different ways and even offered for me to call back next morning if there were any further issues. Very professional and kind.”

“Carl was very helpful in answering my questions as well as being very thorough, great service!”

“Kurtis jumped on this request very quickly. We talked on how he was going to approach the fix and then he got started. His work caused no down time. Always a pleasure working with Kurtis. He is very knowledgeable.”

“As always, prompt and courteous service!”

We can help ease the burden of managing your IT infrastructure.