1. Applicability and Scope
This Privacy Policy applies to ProArch Technologies, Inc. and its group companies (collectively referred to as “ProArch”) and governs how we collect, use, share, and protect personal information when you interact with our websites (including www.proarch.com and www.enhops.com), marketing, events, and business operations. It also explains your privacy rights and how to exercise them.
2. Personal Information We Collect
Depending on your interactions with us, we may collect:
- Identity & Contact Data: name, title, employer, email, phone, postal address.
- Professional Data: role, department, areas of interest, communications preferences
- Transactional Data: proposals, contracts, invoices, payments, order history.
- Usage & Technical Data: IP address, device/browser data, pages visited, time on page, clicks, referring URLs.
- Marketing Preferences: subscriptions, opt‑ins/opt‑outs, event registrations.
- Support/Request Data: details you provide via third party forms or when you contact us.
- Recruitment Data (if you apply): CV/resume, qualifications, references (covered by our recruitment notices where applicable).
3. How We Collect It
- Directly from you (forms, emails, meetings, events, webinars).
- Automatically (cookies and similar technologies on our sites- see “Cookies” below).
- From third parties ( including but not limited to referrals, marketing/analytics providers, public sources, recruitment platform, professional networks, and event partners).
4. How We Use Personal Information
We use personal information to:
- Provide and improve our sites, solutions, and services.
- Respond to inquiries, requests, and support tickets.
- Send service communications and (with the required permissions) marketing or event updates.
- Operate our business: contract administration, billing, accounting, vendor management.
- Secure our systems, prevent fraud/abuse, and ensure compliance.
- Assess and improve website performance and user experience (aggregated analytics).
- Comply with legal obligations and enforce agreements.
5. Legal Basis
Where data protection law requires a legal basis, we rely on:
- Performance of a contract (or steps at your request).
- Legitimate interests (e.g., to operate, secure, and improve our services; to market to business contacts) balanced against your rights.
- Consent (e.g., non‑essential cookies, certain marketing where required).
- Legal obligations (e.g., tax, accounting, compliance).
- We comply with applicable data protection requirements in the jurisdictions where we operate. We rely on appropriate legal basis for processing personal data as required by applicable law.
6. Cookies
We use cookies and similar technologies on our website to support core site functions and to improve your experience. Strictly necessary cookies enable essential features such as navigation, security, and authentication and do not require consent. Non‑essential cookies (functional, analytics/performance, and marketing/advertising) are used only with your consent: on first visit a cookie banner will allow you to Accept all, Reject non‑essential, or Manage preferences. Some cookies may be set by third‑party providers (for example, analytics or advertising partners) who may collect information about your browsing activity across websites. You can change or withdraw your cookie choices at any time via the cookie settings or your browser controls; blocking or deleting cookies may affect site functionality, including sign‑in and saved preferences.
Data collected via cookies is used only for the purposes described in this Privacy Policy (site operation, analytics, personalization, and advertising) and is processed in accordance with applicable law. For questions, to request records of cookie‑based processing, or to exercise your data rights, you may please contact us.
7. How We Share Information
We may share personal information with:
- ProArch Group entities for internal administration, support, and service delivery.
- Service providers/Processors (e.g., hosting, analytics, marketing platforms, CRM, billing, AI tools) bound by contractual safeguards.
- Professional advisors (legal, auditors), business partners, and event co‑hosts.
- Authorities where required by law or to protect rights, safety, and security.
- Business transfers: in connection with a merger, acquisition, or reorganization.
8. International Transfers
We operate globally. When we transfer personal information across borders, we use appropriate safeguards where required and apply additional measures when needed.
9. Data Retention
We retain personal information only as long as necessary for the purposes described above and to meet legal, accounting, or reporting requirements. ProArch applies conservative retention practices and deletes or anonymizes data when it is no longer required.
10. Security
We implement technical and organizational measures to keep your personal information safe. If an incident affects your data, we will act quickly to contain it, remediate any impact, and notify you as required by law.
11. Your Rights
Subject to legal limits, you may have the right to:
- Right to be informed: Learn how and why we use your personal data.
- Right to access: Request a copy of the personal data we hold about you.
- Right to object: Object to processing where you have valid grounds.
- Right to rectification: Ask us to correct or update inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data where permitted by law.
- Right to data portability: Request a copy of your data in a commonly used, machine‑readable format.
- Right to withdraw consent: Withdraw consent you previously gave without affecting prior lawful processing.
- Right to opt out of marketing: Opt out of receiving marketing communications from us
To exercise your rights, please Submit a request to privacy@proarch.com, we will verify your identity and respond within timelines required by law. Where permitted, you may use an authorized agent; additional verification may be required.
12. Consent
By accessing the Company website or otherwise using our Services, you consent to collection, storage, use, disclosure or otherwise processing of the data that you provide (including your sensitive personal information) in accordance with this Privacy Policy. If you disclose personal information about others, you represent you have the authority to do so and permit us to process that information in accordance with this policy.
13. Availability of our platform
Access to and use of our platform and services are intended for persons who can form legally binding contracts. Our platform includes the public website, client portals, account dashboards, web applications, and mobile apps. We do not knowingly solicit or collect personal information from children, if you believe a child has provided us with personal information, contact us and we will take appropriate steps to remove it where required by law. Certain features may require account registration or eligibility checks; by registering you confirm you have the authority to provide any personal information you submit and to permit us to process it in accordance with this Privacy Policy.
14. Third‑Party Links and Services
Our website may include links to third‑party sites, plug‑ins, or services. We are not responsible for their privacy practices. Review their policies before providing personal information.
15. Changes to This Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated or placing a notice on our Platform
16. How to Contact Us
To exercise any of the rights or for sharing any grievance or queries, please write us an email to privacy@proarch.com.
