All the solutions ProArch incorporated have become part of the client’s ordinary course of business—they don’t have to think about it! The data conversion solution enables their business, giving them access to historical information that allows them to quote the customer.
“We went from being a team that was there to fix a specific problem to an integral part of their future business plans,” says Murray Foxcroft, chief technology officer of data analytics and software development at ProArch. “That’s all due to the quality of Dataware and the flexibility of the platform. They have been able to use these solutions to make decisions to expand the business.”
Other benefits include the following:
- The automated commission broker reporting process runs daily, providing updated, real-time information.
- Hundreds of work hours are saved, and resources can be redeployed into more pressing tasks.
- Data quality has improved with issues in their backend systems exposed and fixed.
- Overhead costs are minimized.
- Accounting visibility has increased, and the finance team can be confident that the commissions are accurate.
- Customer satisfaction has increased, as brokers can now receive better and more timely service.
Stakeholders benefit, too, as they receive a daily commission report that is 100 percent up to date. With the risk of human error, the organization as a whole has greater insight into the business and their data. Raw data is now in a usable format that can be utilized by all areas of the business.
In the future, ProArch and the client plan to create an internal self-service portal and a customer insight portal that will allow customers to see their data online, accessing more of the data that the company holds.
In the meantime, a ProArch-dedicated delivery lead, data architect, and data engineer are overseeing the platform. They continue to increase data flowing through the platform and expand to more areas of the business.
.png)
